Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.

Any unused (no scuffs or signs of wear), in-package (the original package) items can be returned within 30 days of the order’s delivery date for a refund or exchange. Exchanges are not supported for orders outside of the United States.

Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original box are not valid for return and will not be accepted. 

*If you received the wrong item or would like to return/exchange a damaged or defective product, please contact info@pocketbands.com.

United States

Start a Return or Exchange

1. Email info@pocketbands.com with your order number and the email address associated with your order in hand.
2. Once your return/exchange request is submitted, you will an email approval with detailed return instructions.
3. Once we receive your return, please allow 1-2 business days for your refund or store credit to be issued. Please allow 3-7 business days for an exchange order to be processed, unless you have chosen to Exchange your order. Please note the expected ship date on our website for any backordered items in your exchange order.

International

Return shipping is the customer's responsibility for orders outside of the United States. A return shipping label is not provided for orders returned outside of the United States. We recommend mailing your return with a shipping method that includes tracking service in case delays or exceptions occur with your return shipment.

Start a Return

1. Send us a message or email with your order number and the email address associated with your order in hand.
2. Once your return request is submitted, you will receive detailed instructions for mailing your item(s) back to our warehouse in the United States. At this time, customers outside of the United States are responsible for return shipping costs to our warehouse.
3. Once your return is delivered to our warehouse, please allow 3-7 business days for your refund or store credit to be issued. From there, it may take 3-7 business days for a refund to be processed and appear on your statement.

Refund Policy

The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. Your refund will be issued to your order's original payment method once your returned items have been received, processed, and restocked at our warehouse. We cannot issue a refund to any payment method besides the original payment method used to place the order.

Exchange Policy

If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received at our warehouse, unless you are located in the United States and have chosen the Instant Exchange option before submitting your return. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference prior to submitting your return request.